LIQUID DAMAGE FACTS

How to save a wet cell phone:

If your phone was dropped in the sink, toilet, rained on, or ran through the washer-   It usually means you have to replace your phone.   Sometimes, if you react fast, you can save your phone.

Steps

1.  Get it out of the water as soon as possible.  The plastic covers on cell phones are fairly tight, but water can enter the phone over time. 

2.  Remove the battery.    This is one of the most important steps.  Electricity and water do not mix.  Many people take their wet phone out of the water and immediately try to power it on.  This will typically ruin the phone.   Cutting power to your phone is a crucial first step in saving it.  Many circuits inside the phone will survive immersion in water provided they are not attached to a power source when wet.

3.  Remove your Sim card.   Some or all of your contacts could be stored on your SIM.   Do not heat it.  Just pat it dry and leave it aside until you need to connect your phone to your network.  Some carriers, Verizon, Sprint, do not use SIM Cards.

4.  Contact World of Wireless immediately!  The sooner we can work on the phone, the less likely the phone will suffer permanent damage.   In the event of irreversible damage, we may be able to offer a similar used, refurbished, or new phone for a reasonable price.  Click here to get started on repairing your phone.

Other Tips:

1.  Do not put the battery in for at least three days, or longer if your digital screen is foggy.

2.  An alternate drying technique is to seal the phone(battery, SIM card, SD card all removed) in a plastic bag with a few of the silica packs that come packed with shoes, coats, electronics.  Leave the phone in the bag for a day or 2, and the silica packs may help absorb the moisture.

WARNINGS

• Do not heat the battery or it could leak acid.

• World of Wireless provides a 10 day warranty for successful repairs on water damaged phones.

• Do not apply heat to your phone.  You don't want to melt or burn your phone

• Warranties do not cover water damage.

• Even if all these steps are followed, minerals dissolved in the water can precipitate on solder and component pins, causing corrosion or shorting. 

• World of Wireless only provides this information as a general guide.  We cannot be responsible for damage tot he phone occurring outside of our workshop.

What is your warranty policy?
Most liquid damage repairs are covered for 10 days*. If you should find that the same problem persists after paying for the repair, we will take it in for a warranty repair free of charge. The customer must fill out a warranty repair form and submit copies of their receipts with the phone.   *New physical damage is not covered by our warranty policy.

How do I get started?
Click here for directions on submitting your cell phone for repair by mail

Click here for directions to the nearest location in Minnesota.